Concierge + Loaner
Swap your customer's vehicle for a loaner and bring theirs in for service.
Our driver will always arrive at the service center first to pickup a vehicle. The type of vehicle they will be delivering to the customer is determined by the customer action type.
Don't know what loaner vehicle will be used yet? No worries, the loaner vehicle information can be omitted from your request.
Example Request#
Body Params#
| Field | Type | Required? | Description |
|---|---|---|---|
| appointment_time_utc | String | Required | The date and time in YYYY-MM-DD hh:mm:ss format, using UTC/Zulu time. Reference |
| customer_name | String | Required | The name of the customer whose vehicle is being moved |
| customer_phone | String | Required | The phone number of the customer (automated SMS updates will be sent to this number) |
| customer_action | String | Required | The type of concierge move being performed, either "pickup" or "return" (customer action types) |
| dealer_contact | String | Optional | Point of contact for our driver when arriving at the service location |
| special_instructions | String | Optional | Additional information such as where to park or a number to call upon arrival |
| reference_id | String | Optional | Internal reference number number such as a repair order # |
| stock | String | Optional | Internal stock number associated with the vehicle |
| vin | String | Optional | Vehicle Identification Number associated with the vehicle |
| year | String | Optional | Year the vehicle was manufactured |
| make | String | Required* | The make of the vehicle (e.g., "Ford"), *for loaner vehicles this can be left blank |
| model | String | Required* | The model of the vehicle (e.g., "F-150"), *for loaner vehicles this can be left blank |
| color | String | Optional | The color of the vehicle |
| manual | Boolean | Required | Whether or not the vehicle has a manual transmission (true) or an automatic (false) |
| name | String | Required | Name associated with the location |
| address_one | String | Required | The street address of the location |
| address_two | String | Optional | Optional sub-address of the location |
| city | String | Required | The city that the location address is associated with |
| state | String | Required | The state that the location address is associated with |
| zip | String | Required | The 5-digit Zip Code that the location address is associated with |
Customer Action Types#
pickup- (Customer's vehicle is at their location) We'll first pick up the loaner vehicle from the service lot and deliver it to the customer's address, then we'll bring their vehicle back to the service lot.return- (Customer's vehicle is at service center) We'll first pick up your customer's vehicle from the service lot and deliver it to their address, then we'll bring the loaner vehicle back to the service lot.
Request Object Structure#
Example Response#
For additional information, see the response section.